Nika Simonishvili

IT Support Specialist
— Total visits
+995 557 92 28 82 nika392@pm.me Tbilisi, Georgia LinkedIn
Introduction

IT Support Specialist with 3+ years of experience in enterprise environments. Fluent in Georgian, English, and Russian.

Core Competencies
Technical Customer Support
Apple Device Management (Jamf Pro)
Windows Device Management (Intune & AD)
Network Monitoring
Cloud MDM Management
Cybersecurity Awareness
IT Support & Troubleshooting
Endpoint Device Management
Multilingual Communication
SLA Compliance
Work Experience
IT Support Specialist
NextBilTech Georgia
Oct 2025 — Present
  • Working in JIRA ticketing system.
  • Working with M365 Administration, Microsoft Intune & ManageEngine.
  • Monitoring, managing and maintaining 200+ devices.
  • Monitoring server room.
  • Managing IT Storage.
  • Collaborating with Network, Security, Operations and Development teams.
IT Support Specialist
Teleperformance Georgia
Dec 2022 — Oct 2025
  • Worked in ServiceNow ticketing system, closing SCTasks, requests, incidents and major incidents.
  • Worked with Microsoft Intune & Active Directory, JAMF, Cisco Umbrella & Zscaler, CyberArk.
  • Monitored, managed and maintained 200+ devices.
  • Monitored server room.
  • Managed IT Storage.
  • Collaborated with Network, Security, Operations and Development teams.
  • Worked around client requirements as per project.
IT Support Specialist
NGS Group
Oct 2021 — Nov 2022
  • Maintained small local infrastructure.
  • Accounted assets.
  • Built VoIP Server on FreePBX.
  • Built L2TP VPN on MicroTik.
  • Managed backups.